Return and Exchange Policy

Easy Return Policy within 30 Days

If you meet the following requirements, you have up to 30 days after the date that your order was received to return or exchange the item.

The product must be unused, unwashed and returned with all tags, packaging and accessories.
Please inform us within 72 hours of any defect, damage or size issue.
After 30 days , we will not accept any return or exchange requests.

Instructions for Return or Exchange

Please follow these steps to ensure a smooth exchange or return:

Customized, tailored or made-to measure orders are not eligible for exchange or return.
The customer is responsible for the return shipping costs unless an item is received incorrectly or defective.
You will receive a Returned Authorization Number (RMA) from our team. This number must be enclosed in your package.
The RMA must be written clearly on the top of the return shipment box.
Please send all returns to the address provided by our customer support team.
All return requests must be made within 30 days after delivery, not 24 hours.
After receiving the item, we will inspect and approve or reject your return/exchange within 2 to 3 business days.
Refunds approved will be issued using the original payment method.

Unacceptable Return Condition

Returns or exchanges are not accepted if you:

Order placed accidentally but processed or shipped.
The item is damaged, stained or lacking tags/packaging.
After 30 days , return requests are made.
The product is custom-made or made-to-order .

Order Cancellation

Order cancellations are accepted within 24 hours of the date and time that you placed your order.
Orders may be in production after 24 hours. In these cases, there is a 30% cancellation charge.
A 50% cancellation fee applies to orders canceled more than 3 days after placement.
Cancellation is not possible after an order has been dispatched.

Exchange Policy

If the item you received is defective, damaged or incorrect, then you can exchange it.

Replacement products are provided free of charge. However, the customer will be responsible for the Shipping Cost unless our mistake was on the part of the customer.
You can exchange the item for a different size within 30 days if it is in its original and unused condition.

Damaged or defective items

If you receive a damaged or defective item:

Please contact us within 48-hours of receiving your order.
Please provide photos or videos that clearly show the problem.
We will evaluate the claim, and if necessary provide a replacement or a refund.

Orders that have been misplaced or not received

If you have not received your order within the time frame estimated or if it appears to be lost

Contact us via our website or by email.
If the package is missing, we will contact the courier to investigate and provide a refund or replacement.

Restocking fees and customer duties

We do not charge restocking fees.
The customer is responsible for all import taxes, duties or local fees depending on the region.

Return Address

Do not return any items without a return authorization.

Return & Refund Processing Time

Once our team receives your returned parcel, it will be inspected within 2-3 working days.
It can take up to 5 business days for your refund to show in your account depending on the payment provider.
An email will notify you when your exchange or refund has been processed.